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We Are 100% Open & Taking Appointments - Call Today
Orange County: (949) 328-9910
San Gabriel Valley: (626) 334-2525

Regardless of how it might seem, not every business has halted operations during the current health crisis.

As an essential business, MDW Doors & Windows remains 100 percent open with our full suite of services, including in-home consultations and installation.

Please note that we have instituted numerous core protective measures to ensure the safety of both customers and employees. We’ve always placed safety first, and that remains a higher priority than ever right now.

If you have a window and door need, there’s no need to wait. We’re here and ready to help! Simply call us today to set up a consultation!

We Are 100% Open & Taking Appointments
Call Today
Orange County: (949) 328-9910
San Gabriel Valley: (626) 334-2525

We are OPEN for business! Call today to schedule a consultation!

Window Replacement Customer Service Expectations

Window Replacement Customer Service Expectations

Getting replacement windows in Huntington Beach, CA is a big step. You want to make sure, when you make that investment, that you have the right company behind you. Finding the right window replacement company is a huge deal and you want to make sure they treat you right the whole way through. Customer service is important in any industry, but you need to pay even more attention to it when you are looking into new windows. Here are a few things to look at as you examine companies and decide who has the best windows, and the best service, for you. 

 

Pay Attention To The First Contact 

You will read online reviews, look at websites, and do some other things when you first start looking into new windows and the companies that sell them. Once you are ready to take another step, you may want to call the companies or go into the showrooms to see what they are like in person. As you go through that first point of contact, pay close attention. How do you feel about the way they speak to you? Are they helpful? Do they push you towards something you aren’t comfortable with? Are they answering your questions thoroughly to your satisfaction? These are the things you want to find out when you start to move ahead with one company over another. 

 

Communicate Quickly and Fully 

When you have questions initially, and even later on, you will want to be able to get answers quickly and fully. If you call and have to leave a message, they should call back promptly. When you shoot an email over, you should get an answer within the day or early the next day. You don’t want your process stalled because they aren’t communicating well. You might want to test a few of those things out before you really need them during the process. 

replacement windows in Huntington Beach, CA

Utilize References 

While you can get information from reviews, it’s nice to talk to people who have used the company in the past where customer service is concerned. You will want to hear how the company communicated with them and if they were able to understand maintenance, warranties, and so on because of the communication and customer service they received from the representatives. 

 

Customer service is important in any industry, but when you are working with a purchase this large, it’s important to get the service you need to be confident moving forward. Replacement windows in Huntington Beach, CA are something that will be on your home for decades and you’ll want to ensure that they are the right fit in every way. The professionals at Mancino Door & Window, Inc. will offer you the service you need to ensure that you are getting just what you want for your home. We’re here to help you with the answers you need, whenever you need them. Once you have what you need, you can move ahead at your own pace without any pressure from us to place an order or install the windows.